Acker Designer

We offer free shipping within Germany.

Otherwise, standard shipping charges apply. Check out our delivery Terms & Conditions for more details.

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You have 14 days from the date you received your order to return your item(s). Customers are responsible for return shipping costs.

Please contact us at info@carbon-anhaenger.de to initiate a return.

Please note the following exceptions to our return policy:

• Discounted items are final and cannot be returned or exchanged
• Returned items must have tags still on and be returned in original packaging  
• Returned items must have no visible signs of wear or use  

If you have any questions, please contact us at info@carbon-anhaenger.de .

Returns will be accepted for up to 14 days of Customer’s receipt on unused items. You, as a Customer, are obliged to inform us via email before you return the item, only in the case of:

– Received the wrong item.
– Item arrived not as expected (ie. damaged packaging).
– Item had defects.
– Over delivery time.
– The shipper does not allow the goods to be inspected before payment.

The returned product(s) must be in the original packaging, safety wrapped, undamaged and unused. This means that the item(s) must be safely packed in a carton box for protection during transport, possibly the same carton used to ship to you as a customer.